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How we work

We work with you to crystallise intent that drives the change you want to make.

Together, we co-create a preferred future, designing in a people-centred way that begins with empathy for all in the system.

We assemble and broker diverse voices to understand challenges and systems from new perspectives. Expert faciltiation and co-design methods engender radical collaboration with shared goals.

 

How we work at ThinkPlaceWe target and adapt our ThinkPlace Design System to meet each client and each challenge,  deploying a comprehensive toolkit of approaches and methods.

We introduce you to techniques that foster divergent thinking, creating new possibilities and options.

A prototyping mindset makes ideas visible early, and then collaboratively evolves them, testing and learning to converge on solutions and lessen risk.

 

 

DESIGNING IN COMPLEX SYSTEMS

The challenges we face today are increasingly complex.

They take place in complex systems made up of inter-connected and intersecting actors, each with their own motivations, limitations and characteristics.

 

 

Making a change to benefit one stakeholder may disadvantage a second, or create unintended consequences for an entirely different cohort.

These challenges do not respond to linear problem solving. Designing in complex systems requires systems thinking. This means we consider the depth of human experience, the breadth of all stakeholders, and extrapolate time from current to future.

 

HOW WE DO IT

ThinkPlace designers continually zoom between a system-level view and empathetic connection to the individuals in the system.

  • Immersion in the human experience through ethnographic research and human-centred design provides depth.
  • Complexity theory and big data contribute breadth of understanding.  
  • Scenario planning explores possible futures over time.  
  • Strategy, behavioural insights, gamification and other disciplines translate intent to system-level change.